Physicians Survey – An Important Feedback Tool

survey-facts-graphicOn November 7 DeKalb Medical will roll out its annual Physician Survey, seeking feedback from physicians so that we can learn about what is working as well as our areas of opportunity.

When presented with an annual survey, many people react by wondering what the surveyor has done to address results from previous years.

For DeKalb Medical, last year’s Physician Survey results showed the following key takeaways:

What We are Doing Well

  1. Clinical Leadership Model:

Physicians are actively involved on the Tactical Teams working on Key Performance Indicators for the organization.  This year we plan to complete the final step in this model by fully integrating the Medical Executive Committees into the process.

  1. Communication with PCPs:

In August a new process to have patient admission and discharge information conveyed to DeKalb Medical Physicians Group (DMPG) primary care providers (PCP) was implemented. Hospitalist RN Patient Care Coordinators scan information directly into the office’s NextGen system so the PCP will be informed if one of their patients has been an inpatient treated by the Hospitalists.  This will enable the PCP to follow up with patients after discharge and assist in continuity of care.

  1. Communication with physicians:

A Physician Collaboration and Engagement Team has been developed to address physician concerns and to celebrate physician successes.

4. National and State Quality Recognitions:

  • 2016 Truven Advantage Award for Performance Improvement and Efficiency
  • Vizient has selected DeKalb to present at their national conference celebrating our improvements on blood utilization
  • GHA has selected DeKalb for a national webinar detailing our program on VAP reduction
  • Our LTAC will be presenting a poster at the CHEST conference explaining their protocol for ventilator weaning

What We Can Improve

  1. Continued Nursing Shortage

The Human Resources Department and the Office of Workplace Planning and Retention’s goal is to execute a recruitment strategy that gets the right people in the door. Highlights of the recruitment efforts are:

  • Launched print advertisements in the Atlanta Journal and Constitution and select nursing publications
  • Created targeted email campaigns and utilized search engine marketing
  • Organized and attended recruitment events
  • Increased recruitment activity on social media and recruitment web sites
  • Developed a Relocation Program that offers professional relocation assistance
  • Created the RN Commuter Program which offers a furnished corporate apartment during work days and commute home for the off days.
  • Created an automated Employee Referral System — Employees who refer experienced nurses to our hospital can earn up to $5,000 cash.
  • Launched an International Nurse Recruitment Program and extended offers to RNs from the Philippines for long term temporary assignments. Once the 30-month contract positions end, DeKalb Medical can convert them to permanent positions.
  • Partnered with nursing schools to build a pipeline of nurses who would consider a career with DeKalb Medical.
  1. Patient Experience

DeKalb Medical partnered with the Studer Group, a healthcare coaching firm, to work with DeKalb Medical leaders, physicians and employees to implement strategies to imbed the following four behaviors, which will improve the patient experience:

  • AIDET Communication Technique [Acknowledge, Introduction, Duration, Explanation, Thank You] – Training and skills labs for employed physicians underway.
  • Leader Rounding on Employees – Over 50 percent of leaders at or above goals set for rounding with coaching and feedback continuing.
  • Nurse Leader Rounding on Patients – Inpatient leaders are expected to visit 100 percent of patients every day.
  • Senior Leader Rounding – Each senior leader expected to round at least one department every month.

Initiatives are developed in six improvement teams that are co-led by a health system operational leader as well as a physician. Strategies implemented throughout the health system are positively affecting patient-reported results, said Melanie Rosdahl, director of Engagement and Experience. “Results of the HCAHPS [Hospital Consumer Assessment of Healthcare Providers and Systems] survey show an average seven point gain in all nine categories of the patient experience survey in the past year.”

 

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