Single Stop Scheduling Update

improvementWe’ve heard your feedback about the Single Stop Scheduling service and several improvements are underway to make scheduling services at DeKalb Medical easier for you, your patients and your office staffs.

At this time, the Single Stop Scheduling service 404.501.SCHD is handling schedules for radiology procedures, non-invasive cardiovascular services and sleep lab studies.  Long terms plans are to centralize scheduling for other services as well, but we are focusing on providing excellent service in the existing areas before adding others.

Greg Peeples has been hired as Access Center Manager and several improvements are underway.

After having a backlog of orders this summer, we are pleased to report that any order faxed in the system is entered that day to set up the outbound scheduling call.

To improve communication with physician offices and ensure that you know the status of your patients, we have also added a process to notify the physician office after three failed attempts to reach and schedule a patient.

In terms of stat orders, we are requesting that your office place a call to 404.501.SCHD (7243) to let us know the order is coming. Faxing is okay, but a phone call will ensure priority.

Thank you for your patience as we work to improve this system.

If you have questions or would like to receive additional information, please contact Greg Peeples at greg.peeples@dekalbmedical.org or 404.501.6996.

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